8b88 Privacy Policy

8b88 is an online entertainment and betting platform operated for users in Bangladesh. We believe that protecting the privacy of each user's personal information is our fundamental responsibility. This privacy policy ("Policy") sets out 8b88's rules regarding the personal information of platform users ("you" or "user").

This policy applies to 8b88's website, mobile application, and all related digital services. By registering on the platform or using any service, you accept the terms of this policy. Our Terms and Conditions apply alongside this privacy policy — reading both documents together will give you a clear understanding of your overall rights and obligations.

Details about your relationship with 8b88 can be found on the About Us page. We are committed to presenting every matter with transparency.

8b88 collects the following types of information from users:

2.1 Information provided at registration

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Username and password
• Address and country

2.2 Transaction-related information

During deposits and withdrawals, we collect payment-related information. This includes records of transactions made through bKash, Nagad, Rocket, Upay, or bank transfer. We do not store full payment card numbers or bank account passwords.

2.3 Automatically collected information

• IP address and device type
• Browser type and operating system
• Date, time, and duration of platform access
• Gaming history and betting activity
• Clicks, navigation, and other user behaviour data

2.4 Communication-related information

When you contact our support team via live chat or email, we may record those conversations. This is necessary for improving service quality and resolving disputes.

8b88 uses the collected information for the following purposes:

3.1 Account management and identity verification

Information is used to create, manage, and secure your account. It is also necessary to prevent fraud and detect multiple accounts.

3.2 Processing financial transactions

Payment information provided is used to process deposits and withdrawals. Every transaction is handled through a secure SSL connection.

3.3 Providing customer support

Contact information is used to resolve account-related issues, answer questions, and send necessary notifications.

3.4 Promotional communications

With your consent, bonus offers, new games, and special promotional information may be sent by email or SMS. You may request to stop receiving such communications at any time.

3.5 Technical improvement and analysis

Anonymous analytical data is used to monitor platform performance, identify potential technical issues, and improve the user experience.

8b88 does not sell or rent your personal information to third parties. However, information may be shared in certain circumstances:

4.1 Service provider partners

Necessary information may be shared with trusted third parties for payment processing, identity verification, technical infrastructure, and customer support services. These partners are permitted to use information only for specified purposes and are bound by confidentiality agreements.

4.2 Legal obligations

Information may be provided in response to a court order, a lawful request from a government authority, or any other legal obligation.

4.3 Fraud prevention

Necessary information may be shared with relevant authorities to detect and prevent account fraud, money laundering, or any other unlawful activity.

4.4 Business transfer

If there is any change in 8b88's ownership or operation, user information may form part of that transfer. Users will be notified before any such change.

8b88 adopts industry-standard security measures to keep user information safe. Our protective measures include:

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology, making it impossible for third parties to read the data.
• Secure Servers: Information is stored in secure data centres where unauthorised access is controlled.
• Password Hashing: Passwords are never stored directly — they are stored as strong cryptographic hashes.
• Regular Security Audits: Regular system reviews are carried out to identify and address potential vulnerabilities.
• Access Controls: Only authorised staff may access user information, within defined limits.

However, it is not possible to claim that transmitting information over the internet is entirely risk-free. If you notice any security concern, please notify our support team immediately.

8b88 uses cookies and similar tracking technologies to ensure platform performance and improve the user experience.

6.1 Essential cookies

These cookies are essential for the platform's basic functions — such as maintaining login sessions, verifying security, and saving your preferences. Without these cookies, the platform does not work properly.

6.2 Analytical cookies

These cookies are used to understand which pages are visited most, how long users stay on the platform, and where issues occur. This information is anonymous and no individual can be identified.

6.3 Cookie controls

You can manage or reject cookies from your browser settings. However, disabling essential cookies may affect some platform functionality.

8b88 recognises the following rights for every user:

7.1 Right to access information

You may ask what information we hold about you. We will provide that information within a reasonable time after receiving your request.

7.2 Right to correct information

If any information we hold about you is incorrect, you may request a correction. If you cannot change basic account details yourself, please contact our support team.

7.3 Right to delete information

After closing your account, you may request deletion of your personal information, except where we are legally or financially required to retain records.

7.4 Right to object to processing

You may object to marketing communications or certain types of data processing. In such cases, we will review your request and take appropriate action.

7.5 Exercising your rights

To exercise any of the above rights, contact our support team directly. Identity verification may be required when processing your request.

All 8b88 services are strictly for users aged 21 and above. We do not knowingly collect personal information from anyone under 21. Age is verified at registration, and accounts are suspended if identity cannot be confirmed.

If a minor has registered by mistake, that account will be cancelled and the related information deleted. Our detailed responsible gaming guidelines can be found on the Responsible Gaming page.

Information is stored for as long as the account is active and as long as necessary to provide services. After an account is closed, certain information may be retained for the following reasons:

• To meet legal and regulatory obligations
• To maintain records of financial transactions
• To preserve evidence for potential dispute resolution
• To prevent fraud and ensure security

Once the retention period ends, information is securely deleted or anonymised so that no individual can be identified.

8b88 may review and update this privacy policy from time to time. When changes are made:

• A new version will be published on this page and the date will be updated.
• For significant changes, a notification will be sent to the registered email address.
• If you continue to use the platform after an updated policy is published, you will be considered to have agreed to the new policy.

We therefore recommend visiting this page regularly. If you object to any change, please contact our support team before closing your account.

For any questions, concerns, or requests to exercise your rights regarding this privacy policy, contact the 8b88 support team:

• Live Chat: Support is available 24 hours a day, 7 days a week in Bengali and English.
• Email: [email protected]

We generally aim to respond as quickly as possible after receiving a request. Identity verification may be required for information-related requests.

Visit our FAQ page for answers to common questions — it has detailed answers on account, payment, and security topics.