8b88 FAQ — Deposits, Bonuses and Support

Log in to your 8b88 account, go to the Deposit page and select bKash. From your bKash app, send money or make a payment to the 8b88 merchant number shown. Enter the transaction ID in the deposit form and submit. The minimum deposit is ৳500. Your balance is usually credited within a few minutes.

8b88 currently supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer (e.g. Dutch-Bangla Bank, BRAC Bank). The minimum deposit is ৳500 for all methods. There are no extra fees, and you can use more than one method on the same account.

A Nagad deposit usually appears in your 8b88 account within a few minutes. Occasionally a network or system update may cause a short delay. If the balance has not arrived after 30 minutes, contact live chat with your transaction ID.

Wait a few minutes and refresh the page. If it still has not arrived, confirm in your mobile banking app that the transaction was successful. Note the transaction ID (TxID), the deposit amount and the method used (bKash/Nagad/Rocket), then contact 8b88 live chat support.

The minimum withdrawal at 8b88 is ৳500. Withdrawals are usually processed within 30 minutes to 3 hours. You can withdraw via bKash, Nagad, Rocket, Upay or bank transfer. Your account must be verified before a withdrawal can be processed.

Bank transfer deposits can take a little longer than mobile banking, especially outside business hours or on bank holidays. After completing the transfer, share the payment slip or reference number with 8b88 support so they can verify it manually without delay.

Yes, 8b88 support is available seven days a week, twenty-four hours a day — including BPL match nights and public holidays. Both live chat and email are active at all times. There may be a short wait during peak hours or at night, but every message is answered.

There are two ways to contact 8b88 support: live chat on the site (fastest) and email. A representative responds immediately on live chat. Use email for complex issues or when you need to send documents. Phone support is not available.

The 8b88 support team assists in both Bengali and English. Bengali is easy for Bangladeshi players, so feel free to ask in Bengali. You can also contact support in English and will have no trouble getting a reply.

Before contacting 8b88 support, have the following ready: your registered username or mobile number, a description of the issue (when it happened and what you were doing), the transaction ID if it is a payment issue, and a screenshot if applicable. This helps resolve issues faster.

During peak times the live chat wait may be longer. In that case, send a detailed email — providing the full description in one message allows the support team to reply faster. For urgent issues (such as a payment stuck in processing), waiting on chat is more effective because information can be exchanged in real time.

8b88 game servers save the state at the moment the connection drops. When you log back in, the round will show as completed from where you left off. For live casino games, a table timeout may occur — in that case, contact support and the logs will be checked.

8b88 runs on Android and iOS smartphones, tablets and desktop computers through a browser. It works well on all updated browsers including Chrome, Firefox and Safari. On very old Android versions (below Android 6), some games may not load properly.

Yes. Open the 8b88 website in your mobile browser and choose the "Add to Home Screen" option to create a shortcut that opens just like an app. The address bar is hidden and the full screen is used. Official Android and iOS apps are also available.

The 8b88 site is secured with SSL encryption — you will see "https" and a padlock icon in the address bar. Playing in a mobile browser is safe, but avoid public WiFi and use mobile data or a trusted network instead. It is good practice to log out after your session.

First, clear your browser cache and cookies and hard-refresh the page (Ctrl+Shift+R on desktop, or use the browser menu on mobile). Check your internet speed — live casino games need at least 5 Mbps. If the problem continues, try a different browser or use the 8b88 app.

Yes, 8b88 generally allows you to cancel a bonus, but it must be done before wagering has started. Cancelling a bonus will remove the bonus balance, leaving only your original deposit amount. See the terms and conditions page for details, or contact support.

Slot games generally contribute 100% to wagering. Live casino games (live baccarat, roulette) and sports bets such as cricket or football may contribute partially or not at all. The exact contributions are stated in the terms of each bonus. There is also a separate slot bonus for slot players.

If the wagering requirement is not met within the bonus period, the bonus balance is usually cancelled automatically. The duration is stated in the terms of each offer. Plan to complete your wagering before the bonus expires, and contact support if you have questions.

Open a new account and make your first deposit — 8b88 will automatically add a 120% bonus, up to ৳5,000. Example: deposit ৳1,000 and receive ৳1,200 in bonus, giving a total balance of ৳2,200. To withdraw, you must complete wagering of ৳1,200 × 20 = ৳24,000. No separate code is needed to claim the bonus.

The 8b88 weekly re-deposit bonus gives you a 50% bonus on one deposit per week, up to ৳5,000, with 20× wagering. Example: deposit ৳2,000 and receive ৳1,000 in bonus; wagering required is ৳1,000 × 20 = ৳20,000. Minimum deposit is ৳500. The bonus must be claimed from the Offers section of your account.

Yes. The 8b88 Friday special deposit offer applies to one deposit on both Friday and Saturday. It gives a 30% bonus up to ৳3,000 with 15× wagering. Example: deposit ৳2,000 and receive ৳600 in bonus; wagering required is ৳600 × 15 = ৳9,000. Minimum deposit is ৳500.